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Legal Documentation

Refund policy

Due to the nature of our personal care products we do not offer a refund with the exception that products are damaged or defective. Should these apply: to start a return, you can contact us at china@feromalux.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at china@feromalux.com.

​

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

​

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

WE DO NOT PROVIDE REFUNDS FOR ANY SERVICES OR MISSED APPOINTMENTS. RESCHEDULED APPOINTMENTS ARE SUBJECT TO A $25 RESCHEDULING FEE NO EXCEPTIONS.

Privacy policy

This Privacy Policy describes how www.feromalux.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 

  • Disclosure for a business purpose: shared with our processor Shopify 

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: shared with our processor Shopify 

Customer support information

  • Examples of Personal Information collected: 

  • Purpose of collection: to provide customer support.

  • Source of collection: collected from you.

  • Disclosure for a business purpose

  • You must be 18 years old to purchase and or obtain our services

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

 

  • Your consent;

  • The performance of the contract between you and the Site;

  • Compliance with our legal obligations;

  • To protect your vital interests;

  • To perform a task carried out in the public interest;

  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Selling Personal Information

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

[INSERT:

  • CATEGORIES OF INFORMATION SOLD;

  • INSTRUCTIONS ON HOW TO OPT-OUT OF SALE;

  • WHETHER YOUR BUSINESS SELLS INFORMATION OF MINORS (UNDER 16) AND WHETHER YOU OBTAIN AFFIRMATIVE AUTHORIZATION;

  • IF YOU PROVIDE A FINANCIAL INCENTIVE TO NOT SELL INFORMATION, PROVIDE INFORMATION ABOUT WHAT THAT INCENTIVE IS.]

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below 

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

NameFunction

_abUsed in connection with access to admin.

_secure_session_idUsed in connection with navigation through a storefront.

cartUsed in connection with shopping cart.

cart_sigUsed in connection with checkout.

cart_tsUsed in connection with checkout.

checkout_tokenUsed in connection with checkout.

secretUsed in connection with checkout.

secure_customer_sigUsed in connection with customer login.

storefront_digestUsed in connection with customer login.

_shopify_uUsed to facilitate updating customer account information.

Reporting and Analytics

NameFunction

_tracking_consentTracking preferences.

_landing_pageTrack landing pages

_orig_referrerTrack landing pages

_sShopify analytics.

_shopify_fsShopify analytics.

_shopify_sShopify analytics.

_shopify_sa_pShopify analytics relating to marketing & referrals.

_shopify_sa_tShopify analytics relating to marketing & referrals.

_shopify_yShopify analytics.

_yShopify analytics.

[INSERT OTHER COOKIES OR TRACKING TECHNOLOGIES THAT YOU USE]

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email address] or by mail using the details provided below:

4935 West Henderson Street, 1, Chicago IL 60641, United States

Last updated: [DATE]

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [ADD CONTACT INFORMATION OR WEBSITE FOR THE DATA PROTECTION AUTHORITY IN YOUR JURISDICTION. FOR EXAMPLE: https://ico.org.uk/make-a-complaint/]

Terms of service

This website is operated by FEROMALUX LLC, doing business as La China Lux Tarot terms apply to all product purchases and Divine Experience and www.FEROMALUX.com website. Throughout these Terms, the terms “we”, “us” and “our” refer to La China Lux. La China Lux offers the Services, including all information, tools, and services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein. “Coach” refers to the individual performing the Services on behalf of La China Lux. “You” or the “Client” refers to the individual using the Services and if you use the Services on behalf of a corporation, LLC, partnership, or other business entity, then the term “you” shall include that business entity and any individuals associated therewith using our Services. “Agreement” for purposes of these Terms of Service refers to your agreement with La China Lux on the terms of these Terms of Service. The Services contracted shall be that of life coaching, as set out in the Divine Experience Services or as may be mutually agreed to by you and La China Lux.

 

Please read the Terms of Service carefully before you start to use the Services. By using the Services or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree to be bound and abide by these Terms of Service. If you do not want to agree to these Terms of Service, the General Terms of Use, or the Privacy Policy, you must not access or use the Services. 

 

Our Services are offered and available to users who are 18 years of age or older World Wide including the United States or any of its territories or possessions. By using the Services, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Services.

 

SERVICES

The Services provided by La China Lux are generally conducted via Google Hangout. Divine Coaching is a partnership focused on developing the Client’s awareness, thinking, and abilities in order to help the Client identify and achieve his/her life goals. In any spiritual and/or business coaching conversations, La China Lux will be direct and honest and encourage the Client to do the same. The success of the coaching engagement depends upon the Client’s commitment and openness to the process. If the Client believes that coaching is not working as desired, the Client agrees to communicate this to the Coach. 

 

DISCLAIMER

Please note that life, business, or spiritual coaching should not be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment and La China Lux will not use it in place of any form of diagnosis, treatment, or therapy. BY USING AGREEING TO THESE TERMS AND PURCHASING SERVICES, YOU UNDERSTAND AND ACKNOWLEDGE THAT NEITHER THE JC BRAND LLC, NOR ANY OF ITS EMPLOYEES, OWNERS, OFFICERS, OR MANAGERS, IS A LICENSED THERAPIST, DOCTOR, LAWYER, NUTRITIONIST, REGISTERED DIETICIAN, OR OTHER HEALTH CARE PROFESSIONAL AND THE SERVICES PROVIDED BY JENNY CHANG DO NOT AND CANNOT REPLACE THE CARE OF LAWYERS, PSYCHOLOGISTS, OR OTHER HEALTHCARE PROFESSIONALS.

La China Lux will at all times exercise the best professional efforts, skills, and care. However, La China Lux cannot guarantee the outcome of the provision of the Services and/or recommendations or advice provided on the www.feromalux.com website, blog, or newsletter, and comments about the expectations or outcome of the Services are expressions of opinion only.  La China Lux cannot make any guarantees other than to deliver the Services purchased as described. 

TERMS OF COACHING

I invite you to think of Coaching as a process -- a journey. Many people create change for themselves in a short time. However, to refine and sustain the change takes several months or more. Although not binding, La China Lux would advise that you expect our Coaching relationship to last for at least three (3) months for all spiritual and/or business executive coaching advisory services.  

CONFIDENTIALITY 

We fully protect the privacy and confidentiality of the communications with its Clients. At no time will Divine Experience voluntarily divulge the coaching relationship between themselves and their Clients without written permission from the Clients, unless required to do so by law.  Clients must also keep Google Hangout sessions confidential. This means no screen recording or audio recording of any sort without the express written consent of La China Lux.

OUR COACHING & SPIRITUAL COMMITMENT

We will honor the time that we are together and hold your confidence. 

  • We will not judge you and will respect your perceptions of the world. 

  • It is not our job to change you. 

  • It is our privilege to bring into awareness your clarity of choices, and if you choose, action to your life.  

  • This is our personal commitment to you, to be impeccable with our word and keep our commitments to you.  

  • We will present an open heart.  

  • We will always hold you in positive focus. We will concentrate on what is working in your life and how to create more that will work for you. 

  • We believe you have all the answers within. 

  • We will respect you and hold space for you. All are welcome here.

FEES

Coaching fees are paid in advance of sessions. Payment for La China Lux’s Coaching Sessions is to be made online through PayPal, Venmo, CashApp or Zelle. In the event the Client fails to pay any amount due by 24-hours prior to the scheduled session, it may be cancelled at the Coach’s discretion.

 

COACHING SESSIONS

At the scheduled appointment time, the Client agrees to call the Coach at an agreed upon number. The Coach and Client commit to start and finish each session on time. If the Client is more than 10 minutes late for a coaching session, the Coach will assume the session is cancelled and the Client will forfeit the session fee.

CANCELLATIONS AND NON REFUNDABLE

We are unable to give refunds after we receive payment and send an invite to you via Google Meet. However, we will make every effort to reschedule sessions. If you choose to reschedule, your payment will be applied toward your next appointment. Bear in mind, we will only allow one reschedule per appointment, so please be absolutely certain your rescheduled time will work.  There is no refund for cancellations with less than 24 hours’ notice and/or no-shows and your fee may NOT be credited towards future sessions. Please understand that if you are unable to attend, it means that we have been holding that spot for you and may not be able to re-book it.

TERMINATION OF SERVICES

Either party may terminate this Agreement immediately upon written notice to the other party. Notwithstanding the foregoing, Client shall not be relieved of any obligations to pay fees due to Divine Experience solely because of the termination of this Agreement if Client terminates this Agreement less than 24 hours before a planned and paid for session.

ETHICS POLICY

You have the right to ask for more clarification should something be unclear. It is your time, you paid for it, and you have the right to understand what is going on. However, please try not to spend too much time asking questions about our process so that our time is properly focused on your substance of your sessions, and so that our focus doesn’t dissipate. We will be honest and upfront with you about our abilities, and what we can and cannot do or provide for you. At all times we will endeavor to present information and advice to you responsibly, and with integrity. We will likely advise you on certain courses of action to take, but that does not mean we are telling you what to do. That is not our role. Your decisions are 100% your own, and we do not, and will not, impede your free will. 

ENTIRE AGREEMENT

The Feromalux Terms of Service these Terms, and our Privacy Policy constitute the sole and entire agreement between you and  Feromalux LLC regarding the Website and Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website. 

 

ORDER CONFIRMATION

We will email you to confirm the placement of your order and with details concerning your session. In the event that there is an error in the email confirmation, it is your responsibility to inform us as soon as possible.

MODIFICATIONS TO THE SERVICE AND PRICES

  • Prices for the Services are subject to change without notice, in our sole discretion.

  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

  • We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS OR SERVICES

We have made every effort to display our products and services accurately. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products, services, or the pricing thereof are subject to change at any time without notice, in our sole discretion. We reserve the right to discontinue any product or service at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Services will be corrected.

Shipping policy

All orders are processed within 3 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Domestic Orders Only:

Free Shipping for orders over $50

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